Terms & Conditions
Welcome to Soon Seng Huat (Singapore) Pte Ltd. By using our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
1. Company Information
This website is operated by Soon Seng Huat (Singapore) Pte Ltd, a company registered in Singapore (UEN: 198305943E), located at 5 Pereira Road, #01-03, Asiawide Industrial Building, Singapore 368025. Our principal business activity is the wholesale and retail of food products. We operate this platform to provide customers with access to a curated selection of frozen, chilled, and ambient food items. All references to “we,” “our,” or “us” in this document refer to Soon Seng Huat (Singapore) Pte Ltd. For inquiries, our registered office address and contact information can be found on our website's Contact Us page.
2. Eligibility
By accessing or using our website, you represent and warrant that you are at least 18 years of age, or that you are accessing the website under the supervision and consent of a parent or legal guardian. If you are registering an account or placing an order on behalf of a business entity, you confirm that you are authorized to act on behalf of and bind that entity to these Terms & Conditions. You must ensure that all information provided to us is accurate, current, and complete at the time of registration or transaction.
3. Product Information
We make every effort to present product information as accurately as possible, including images, descriptions, nutritional data, and ingredients. However, there may be occasional discrepancies due to packaging updates, changes by manufacturers, or human error. Product weights and dimensions are approximations and serve as general guidelines. We reserve the right to make changes to any product information without prior notice. It is your responsibility to review product details before making a purchase.
4. Pricing & Payment
All prices displayed on our website are in Singapore Dollars (SGD) and are inclusive of prevailing Goods & Services Tax (GST), where applicable. We reserve the right to change prices at any time without notice. While we strive for accuracy, pricing errors may occur. If a pricing error is identified after your order is placed, we will contact you for confirmation before proceeding. Payment is accepted via credit or debit cards, and transactions are processed securely through third-party payment gateways. Orders are only processed upon successful payment.
5. Order Confirmation
It is your responsibility to review the details of your order carefully before submitting. This includes the selected items, prices, delivery fees, and any additional charges. By placing an order, you agree to the total amount as shown at checkout, including any applicable delivery, service, or handling fees. You will receive an order confirmation via email once your payment is processed. This confirmation does not guarantee stock availability and we reserve the right to contact you if adjustments are needed.
6. Product Unavailability
We aim to keep our product inventory up to date. However, product availability cannot be guaranteed at the time of your order. If an item is found to be out of stock after you’ve placed your order, we reserve the right to offer a similar or higher-value substitute at no additional charge. You will be notified before any substitution is made. If you decline the substitute or if no suitable replacement is available, a refund will be issued. We are not liable for delays, inconvenience, or damages resulting from unavailability.
7. Warranties
All items are sold “as is”. We do not offer any warranties, express or implied, regarding merchantability or fitness for purpose. Issues arising after delivery due to improper handling or storage are not covered.
8. Shipping & Delivery
We deliver within Singapore only. Our delivery hours are:
- Monday to Friday: 9:00 AM - 5:00 PM
- Saturday: 9:00 AM - 12:00 PM
- Closed on Sundays & Public Holidays
Frozen items are delivered via cold chain trucks to maintain quality. Cooler bags are not provided, so please ensure someone is available to receive the items upon delivery.
9. Pick-Up Orders
Customers who prefer to self-collect their orders may opt for pick-up, subject to availability and prior confirmation by Soon Seng Huat (Singapore) Pte Ltd. The collection point and time slot will be communicated to you via your selected contact method. Orders must be collected within the agreed time window. We are not responsible for products that are not collected on time, especially perishable or temperature-sensitive items. Uncollected orders may be forfeited without refund after the lapse of a reasonable grace period. Please ensure proper storage and transportation for picked-up items, as we will not be liable for any product deterioration after handover.
10. Returns & Refund Policy
Due to the perishable nature of our food products, all sales are final and we do not accept returns. If your order arrives incorrect, damaged, or spoiled, please notify us within 24 hours of delivery at sales@sshspore.com or via Contact us Form, with clear photos of the issue. We will review the case and offer a refund or replacement at our discretion.
11. Order Cancellation
Once an order has been placed and payment has been successfully processed, cancellation is not permitted. Due to the perishable nature of many of our products and the time-sensitive nature of order preparation and delivery, we are unable to accommodate requests for order changes or cancellations. Please review your order carefully before finalising payment. If you experience an issue with your order after it has been submitted, you may contact our customer service team, and we will assist where possible, but we do not guarantee any changes or refunds once an order is confirmed.
12. Alcoholic Products
If you purchase alcoholic beverages from our store:
- You must be 18 years or older at the time of purchase.
- By ordering, you confirm you are of legal drinking age under Singapore law.
- Our delivery personnel may request to verify your age upon delivery. If age verification fails, the alcoholic products may be withheld and no refund will be issued.
- Alcoholic items cannot be left unattended. A person aged 18 or above must be present to receive the delivery.
13. Allergens & Product Usage
Some products may contain or be produced in facilities that handle common allergens such as peanuts, gluten, soy, dairy, or shellfish. Always read the label carefully. We are not liable for any allergic reactions or consequences due to improper handling or consumption.
14. Intellectual Property
All content on this website—including logos, images, text, and layout—is the intellectual property of Soon Seng Huat (Singapore) Pte Ltd or its licensors. No part of the site may be copied or reused without prior written permission.
15. Privacy Policy
We collect personal data to fulfill your orders and enhance your shopping experience. All data is handled in accordance with Singapore’s Personal Data Protection Act (PDPA). Please refer to our Privacy Policy for full details.
16. Limitation of Liability
Soon Seng Huat (Singapore) Pte Ltd is not liable for indirect or consequential damages, including lost income, arising from your use of our site or products. Our total liability is limited to the value of the order.
17. Amendments
We may revise these Terms & Conditions at any time. Continued use of our services implies acceptance of any changes. It is your responsibility to review the most updated terms on our website.
18. Governing Law
These Terms & Conditions are governed by the laws of the Republic of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.
19. Promotions & Campaigns
Promotional discounts and campaigns are subject to specific terms and may be changed or withdrawn at any time. Abuse of codes or offers (e.g. multiple uses by the same user) may result in cancellation of your order and suspension of your account. Promotions shall be effective only for the applicable promotional period and on a “while stocks last” basis.
20. Force Majeure
We are not responsible for delays or failure to deliver due to events outside our control, such as natural disasters, pandemics, transport breakdowns, government restrictions, or labor strikes. In such cases, we reserve the right to cancel or reschedule deliveries without penalty.
By placing an order with us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.